Seamless IT Support with a Personal Touch
Digital Nerve Centre is a leading IT support company that prides itself on its personal approach to customer service
Find out more about our range of services and IT support
IT Outsourcing Support
With over 20 years experience we are one of the leading IT companies in London, Kent, Essex and the home counties,
Digital Nerve Centre delivers a complete end-to-end service that is personally managed by your account manager
All organisations are different and therefore require different IT Support Services with choices of Managed IT Support, Ad hoc Support or Block Hours. We are the perfect partner to take you through the process of outsourcing your IT and providing you with the right level of IT Support customised to your requirements and methodologies to reduce costs, mitigate risks, improve day-to-day operations and offer the correct IT Solutions for you business.
Talk to one of our experts today on 0208 317 6440.
Flexible Support Options
Our support contracts are tailored to meet your business requirements and can easily be scaled up as your business grows.
Guaranteed Responce Times
We have implemented a sophisticated Service Desk Ticket Management System together with a (SLA) in relation to response times for incidents and requests, so that we know how to handle and manage each and every issue to ensure your service delivery expectations are set and met.
24/7 365 Support
Our highly skilled engineers are on hand 24/7/365, so you can rest assured that when a problem strikes, we’ll be there to solve it. Our proactive monitoring and reviews also means we’ll keep an eye on your system to ensure it’s running at its optimal performance
Perform to your best with less downtime and fewer glitches. We help detect these problems to prevent them from becoming worse and disrupting your day.
Our remote IT support solution gives your business access to an unlimited remote support. Guaranteed to provide a quick response from one of our qualified technicians, we can provide assistance over the phone or online, whenever you need us.
We really get to know your company and even manage your 3rd party support relationships on your behalf. This ensures your staff have what they need, whenever they need it, without having to burden your internal teams.
For any issues that can’t be solved remotely, our on-site support provides you with the help you need, when you need it. Whether you require us to act as an extension of your business, or would like us to work alongside your in-house team, our qualified engineers can provide as little or as much support that’s required.
Quarterly Health Checks
An IT health check represents an essential way of evaluating your business’ inner IT workings to ensure that there are no security breaches or potential problems which are waiting in the wings. As well as ensuring that systems are properly set up
Our IT consultants have many years experience and in depth knowledge of both computer systems and the business world in general, allowing us to provide our customers with a comprehensive IT consultancy service.
Changing IT Provider
Changing your IT supplier can seem like a daunting task, but we’re here to make sure that the change is seamless.
You can completely relax as we do all of the ‘behind the scenes’ work to ensure that the change is really painless for you and your business.
Once you agree to work with us, we kick off our tried and tested onboarding process. We’ll first book a ‘IT Audit’ day at your office where an engineer will spend time documenting your entire IT network. We’ll then send a request for information document to your existing IT provider to complete the knowledge handover.
After that, the day before our IT support officially begins, we’ll book an induction day at your offices to officially ‘take over’ your IT systems. Here, you’ll get to know our staff and learn how to contact us for support.
We’ll also address any existing IT frustrations you may have. We take on new IT support customers every month, so you can be safe in the knowledge that we know what we’re doing.
Digital Nerve Centre IT Support Services
What We Offer
Managed IT Support
A choice of fully managed IT Support service that adds value to your business.
We appreciate every business need is different, which is why we offer 3 managed support packages to choose from and give you the flexibility to add any extras and create your ideal IT support contract with us.
IT Manager Support
IT Manager Support can complement and augment your in-house IT team
Our IT Manager Support provides a comprehensive range of Scheduled Support, Ongoing Consultancy and Project Management services to organisations that already employ the services of an internal IT Expert, or internal IT Department.
Cost effective IT support is perfect for organisations that require professional IT support, but are working within budgetary constraints
Some clients just need someone to be there for occasional IT support when internal resources need extra help and a contract may not meet your requirement. We are happy to help when you need us to, on a simple pay as you go basis if that is your preference
Average Call Wait Time
SAME DAY FIX
1st Contact Fix Resolution
Partnerships that allow us to be at the top of our game